Return Policies

Pecfarm, Lda guarantees customer satisfaction or the return of the product.

The customer has 30 (thirty) days from the date of purchase to return the item if he is not satisfied with his purchase, with the right to a refund or to its replacement with another. The refund will be for the value paid for the item, excluding any expenses related to transport, which will not be reimbursed.

To proceed with the return, the customer must return the item in its original packaging, together with the corresponding accessories, user manuals and all original content, in perfect condition, without defects or signs of use. These will be verified and analyzed by our team, which may require a period of 15 days for inspection. Only after this analysis will the amount be refunded or replaced with another equivalent product or with another chosen by the customer (in which case, the difference will be refunded, if any).

In accordance with EU directives, the right of return and refund is reserved exclusively for customers who can be defined as "consumers" . This applies only to natural persons who purchase products for personal use and not for activities related to a professional purpose, such as traders, resellers, professionals, among others.

Pecfarm, Lda appreciates your trust.